CDR IS A LEADING PROVIDER OF COMPREHENSIVE SUPPORT SERVICES FOR THE HEALTH INDUSTRY, OFFERING EXPERTISE IN VARIOUS KEY AREAS.
We go beyond traditional healthcare services, covering:
- Information Technology
- Call Center operations
- Legal
- Logistics
- Financial and Accounting services
This integrated approach ensures a seamless and holistic support system.
In Information Technology, we use cutting-edge solutions to enhance data security and streamline processes tailored to healthcare systems.
SPECIALIZED EXPERTISE
- Proficiency in Payor Contracting involves negotiating fair reimbursement rates.
- Credentialing ensures healthcare professionals meet the necessary qualifications.
- Regulatory Compliance keeps clients informed about evolving healthcare regulations.
- Government Relations expertise fosters collaboration and support.
- Our Call Center services prioritize customer service excellence for effective management of inquiries, appointments, and emergency responses.
- CDR’s legal expertise spans payor contracting, compliance, and government relations.
- Logistics excels in managing the supply chain for timely delivery of medical supplies.
- Financial and Accounting Services tailored to the health industry’s unique financial structures.
CDR’S EXPERTISE IN MITIGATION, PREPAREDNESS, RESPONSE, AND RECOVERY HAS LESSENED IMPACTS IN MANY COMMUNITIES.
CDR’s commitment to comprehensive support services empowers healthcare organizations to focus on their core mission while navigating the complexities of the modern healthcare landscape.
AUTOMATED TECHNOLOGICAL CAPABILITIES
CDR developed a proprietary patient portal for faster and touchless registration of patients for COVID-19 testing and delivery of test results. The portal is being used at multiple test sites and provides the ability for patients to view, download, and print their results online.
Our HL7 interface engine allows our portal to interface with an unlimited number of laboratories. CDR has also creatively developed an integrated platform for the vaccination administration process, CDRHealthPro™.
CDRHealthPro™ System
Designed on a custom Salesforce platform, CDRHealthPro™ serves as a full turnkey vaccine and monoclonal antibody data management solution – one of the first of its kind – tracking the vaccination process from patient registration and scheduling through check out at the vaccination, testing, and monoclonal site.
Key Features:
- Integrated registration and scheduling
- Onsite operational workflow
- Real-time data reporting for county, state, and federal partners
- Open Portal
- Comprehensive Dashboard and Reporting
CDRHealthPro™ was the system of choice for the FEMA vaccination sites, in both Florida and Kentucky, as a result of CDR’s real-time, detailed, and accurate reporting capabilities. We customized our system allowing homebound patients to register, consent, and schedule homebound appointments right from the comfort of their home, including TTY and call center capabilities.
CONTACT CENTER CAPABILITIES
We’re not just about answering calls; we’re about crafting experiences.
Call Management System
Inbound Call System:
- Intelligent call routing for efficient customer assistance
- Queue management
- IVR customization for multilingual support
- Self-service options
Outbound Call Campaign Management:
- Predictive dialing
- Scripted calling
- Callback scheduling for enhanced productivity and customer service
Real-Time Monitoring and Analytics:
- Dashboard for quick decision-making
- Tracking queue status
- Analyzing call patterns
- Conversational analytics for deeper insights into agent-customer interactions
Our goal is to optimize resource allocation, improve operational efficiency, and enhance customer service through informed decision-making and adherence to standards.
Multichannel Communication Support
Email Capabilities:
- Personalized communication through templates and signatures
- Blast emails for reminders and offers
SMS Capabilities:
- Customer support
- Notification campaigns with automated responses
Live Chat Support:
- Agents handle multiple sessions
- Pre-chat and post-chat surveys
Workforce Management Platform
Key Features:
- Forecasting
- Capacity planning
- Scheduling
- Training and development
Forecasts from historical data enhance capacity planning, allowing estimation of FTEs and staffing budgets. The system supports what-if analysis, adjusts service-level targets, and optimizes schedules based on agents, rules, and goals.
CRM Integration and Case Management
- Synchronized customer data
- Pop-up screen features
- Automated task and ticket management
- Instant creation, tracking, and resolution of leads or cases
- Ability to convert calls into new leads or cases
Our comprehensive approach facilitates training and development, enables remote work, ensures business continuity, and results in improved decision-making and operational efficiency.
ENHANCED BEAUTY & WELLNESS
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